Frequently Asked Questions

At Floor Crafters, we believe beautiful floors should be within reach—without the financial stress. That’s why we’ve partnered with trusted lenders to offer flexible financing options that make it easier than ever to complete your dream flooring project. Whether you're planning a single-room refresh or a whole-home upgrade, you can finance your entire project with terms and payments that fit your budget.

At Floor Crafters, we offer a truly personalized experience by bringing the showroom directly to your door. Our Mobile Design Showroom lets you explore flooring samples in your own space and lighting, making selection easier and more accurate. We pair that with expert guidance, transparent pricing, and skilled installation

We work with both residential and commercial clients. Whether you're updating a single room in your home or renovating an office, retail space, or rental property, we offer tailored flooring solutions to meet your needs and schedule.

We serve South Charlotte and surrounding areas across North and South Carolina. We bring our Mobile Design Showroom and expert service directly to your door. Schedule a consultation with our team - 980.376.2492

See our full list of service areas below.

If your floors are deeply scratched, unevenly worn, or showing water damage, it may be time to replace rather than refinish.

This can happen from subfloor movement or humidity changes. Our team can inspect the issue and recommend a long-term fix.

Yes! We carry a wide range of wood types and stains, and we’ll do our best to match your existing floors for a seamless look.

Engineered hardwood is a great choice for durability, and we’ll help you choose the right finish for daily wear.

Absolutely. Hardwood is one of the most sought-after features for buyers in South Charlotte and surrounding areas.

Yes—it’s waterproof, scratch-resistant, and easy to clean, making it ideal for active households.

In many cases, yes. We’ll evaluate your current floors during your estimate to see if they’re suitable for a direct install.

This can be caused by poor installation or moisture issues. We only use quality adhesives and prep methods to avoid that.

LVP mimics wood, while LVT looks like tile or stone. Both are durable and stylish, and we’ll help you choose what fits best.

It can over time—but we offer UV-resistant products that hold up well in sunny rooms. 

Grout issues can signal movement or moisture problems. We use proper sealing and installation to ensure long-term results.

Yes! We’ll recommend water-resistant and frost-resistant tiles based on your project needs.

Not at all. Glass tile is durable when installed correctly and works beautifully in kitchens and bathrooms.

An uneven subfloor or improper install could be the issue. We prep thoroughly to give your tile a smooth, level finish.

Yes—we match grout to your tile for a clean, polished final look.

Modern laminate is scratch-resistant and ideal for high-traffic spaces like hallways and living rooms.

This is often caused by moisture. We install with moisture barriers where needed to prevent damage.

Yes—today’s laminate has realistic wood textures and tones at a fraction of the price.

It’s possible with the right type of water-resistant laminate, but we may recommend LVP for better moisture protection.

We use underlayment that helps reduce noise and adds comfort when walking.

This could be due to improper stretching or padding. We install carpet tightly to avoid shifting over time.

Absolutely—carpet adds comfort, warmth, and sound absorption, especially in bedrooms and nurseries.

We’ll guide you to durable fibers and dense, low-pile options that resist wear.

Yes—carpet naturally helps with temperature control and reduces noise between floors.

Yes, our team handles all removal, disposal, and cleanup as part of our service.

Stone floors need regular sealing. We offer sealed options and advice for maintaining their natural beauty.

Some types can be. We’ll help you select a finish that provides the grip you need for safety.

Stone is a natural material with unique color variation and texture—no two pieces are the same.

Yes—with proper sealing, stone is a stunning and durable choice for wet areas.

We recommend gentle, pH-neutral cleaners to avoid damaging the surface or finish.

Yes—cork is naturally resilient and springs back from minor dents, plus it's warm and quiet underfoot.

Prolonged sun exposure can lighten cork. We offer UV-resistant options and recommend using window treatments. 

It’s water-resistant but not waterproof. It works well in dry spaces or lightly damp rooms when sealed properly.

Yes—cork is a renewable resource harvested without cutting down trees, making it a green flooring choice.

To protect against moisture and wear, yes. We’ll ensure your cork floors are properly sealed during installation. 

Yes! We offer a wide range of stain colors and finishes to give your floors a brand-new look.

If they have enough remaining thickness, we can sand and refinish them instead of replacing. 

Most jobs take a few days depending on the size and finish, but we’ll give you a timeline up front. 

We use dust-minimizing methods to keep your home clean and comfortable throughout the process.

Yes—if you’d like to change the color, we’ll walk you through stain samples during your consultation.